Rubbish Removal Croydon Privacy Policy
This Privacy Policy explains how Rubbish Removal Croydon collects, uses, stores and shares personal data when providing rubbish removal and related services. It applies to all Rubbish Removal Croydon customers within our Croydon service area, including individuals, households, landlords, letting agents and business clients.
We are committed to protecting your privacy and handling your data in a lawful, fair and transparent way in accordance with the UK General Data Protection Regulation and applicable data protection laws.
Data Controller
Rubbish Removal Croydon is the data controller for the personal data we process in connection with our services. This means we decide how and why your personal information is used and are responsible for ensuring it is handled in line with data protection law.
Personal Data We Collect
We collect and process different kinds of personal data depending on how you interact with us and which services you use. The types of personal data we may collect include:
Identification and contact details such as your name, address, property location details, telephone number and email address.
Service information such as details about the rubbish removal or clearance service you request, property access instructions, photographs you provide to show waste items, preferred dates and times and records of the work carried out.
Communication records such as emails, text messages, call notes and any feedback or complaints you provide to us.
Billing and payment information such as invoice details, payment status and payment method. Where payments are taken by card or online, card details are processed securely by our chosen payment processor and are not stored by us beyond what is necessary for transaction records.
Technical and usage data such as basic information about how you use our website or online booking tools, including device type, browser type and pages visited. This may be collected through cookies or similar technologies where permitted by law and subject to your choices.
We do not intentionally collect special category data, such as health information, unless it is directly relevant to the service and you choose to provide it, for example to explain access needs at your property.
How We Collect Your Data
We may collect personal data in several ways:
Directly from you when you contact us by phone, email, online form, messaging service or in person, when you request a quote, make a booking or provide feedback.
From third parties such as letting agents, landlords, property managers or business partners who request services on your behalf, and from payment service providers who confirm payment or transaction status.
Automatically when you visit our website or use our online booking services, through cookies or similar technologies, where permitted by law.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so. Depending on the circumstances, the lawful bases we rely on are:
Contract: to take steps at your request before entering into a contract and to perform our contract with you, for example to provide quotes, schedule collections, deliver services and issue invoices.
Legal obligation: to comply with legal and regulatory requirements, for example waste transfer and disposal record keeping, tax and accounting obligations and responding to lawful requests from authorities.
Legitimate interests: to pursue our legitimate business interests in a way that does not override your rights and freedoms. This includes managing and improving our services, responding to enquiries, protecting our business from fraud, ensuring site and vehicle security and keeping appropriate business records.
Consent: where required by law, for example for certain marketing communications or optional cookies. Where we rely on consent, you have the right to withdraw it at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage our rubbish removal, clearance and related services, including confirming bookings, planning routes, carrying out collections and handling follow up issues.
To communicate with you about your enquiries, quotes, bookings, changes to agreed services, invoices and payments.
To manage our business operations, including accounts, internal reporting, customer service, training and quality control.
To comply with our legal obligations, including record keeping for waste disposal, financial reporting and responding to legal requests from authorities.
To improve our services, website and customer experience, including analysing trends, service performance and typical customer needs within the Croydon area.
To send you marketing communications about our services where you have given consent or where we are otherwise permitted by law. You can opt out of marketing communications at any time.
Data Sharing and Processors
We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and where permitted by law. These third parties include:
Service providers acting as data processors who provide services on our behalf, such as payment processors, IT and website support providers, cloud storage providers, customer management systems and communication platforms. These providers are only allowed to process your data on our instructions and must keep it secure.
Professional advisers including accountants, auditors, legal advisers and insurers, where necessary for the management and protection of our business.
Waste management partners and licensed disposal facilities where we need to provide limited information in order to complete lawful waste transfer and disposal.
Public authorities, regulators and law enforcement agencies where we are required to do so by law or to protect our rights, property or safety or the rights, property or safety of others.
We do not sell your personal data to third parties.
International Transfers
Where our service providers or systems involve the transfer of personal data outside the United Kingdom, we will ensure that appropriate safeguards are in place, such as using countries with adequacy decisions or entering into approved contractual clauses, to ensure your data is protected to standards equivalent to those in the United Kingdom.
Data Retention
We retain personal data only for as long as is necessary for the purposes for which it was collected and to meet our legal, accounting and reporting obligations.
In general, we keep customer records, service information and related financial records for a period that aligns with statutory limitation periods and tax and accounting requirements. After this period, data is securely deleted or anonymised so that it can no longer identify you.
Where we have collected data based solely on your consent, for example for marketing communications, we will retain it until you withdraw your consent or ask us to delete it, unless we are required to keep certain information for longer to meet legal obligations.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include access controls, secure storage, staff training and appropriate contracts with our service providers.
Although we take reasonable steps to protect your data, no system can be guaranteed to be completely secure. You are responsible for keeping any passwords or access details for our online services confidential.
Your Data Protection Rights
As a data subject, you have certain rights in relation to the personal data we hold about you. Subject to legal limitations, these rights include:
The right of access: you can request a copy of the personal data we hold about you and information about how we use it.
The right to rectification: you can ask us to correct inaccurate or incomplete personal data.
The right to erasure: in certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the original purpose or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing: you can ask us to restrict the way we use your data in certain situations, for example while we are considering a challenge to its accuracy.
The right to data portability: in some cases, you can request that we provide your personal data in a structured, commonly used and machine readable format or transfer it to another controller where technically feasible.
The right to object: you can object to our processing of your personal data based on our legitimate interests, and you have an absolute right to object to direct marketing.
The right to withdraw consent: where we rely on your consent, you may withdraw it at any time. This will not affect the lawfulness of processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are unhappy with how we handle your personal data. We encourage you to contact us first so we can try to resolve your concerns.
Privacy Policy Scope and Updates
This Privacy Policy applies to all Rubbish Removal Croydon customers within our Croydon service area and to visitors to our website and users of our services. By using our services or contacting us, you acknowledge that you have read this Privacy Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices, services or legal obligations. Any changes will take effect when the updated policy is made available. We recommend that you review this Privacy Policy periodically to stay informed about how we handle your personal data.
